Frequently Asked Questions

When can I pick up the items I pre-ordered on this site?

Pickup will be available at Phipps Garden Center in Mellon Park Thurs., Dec. 5, Fri., Dec. 6 and Sat., Dec. 7. We will have your order prepared based on your last name. Be prepared to provide the name in which the order was placed.

What should I bring with me when I arrive to pick up my pre-ordered items?

You may want to bring a reusable bag. A small box would be helpful if you ordered more than two items. 

I am unavailable to pick-up plants on Dec. 5 - 7. Can I order plants and pick them up at a later date?

No. We are unable to make arrangements for any other pick-up dates or times other than those provided. If you are unable to pick-up your order, please make arrangements for someone else to do so during these pre-determined times. We cannot guarantee the quality of the plants picked up after Dec. 7.

Can I have items on this website shipped to me?

No. The items for sale on this website are only available for pickup at Phipps Garden Center in Mellon Park.

Can I pick up my plants from Phipps Conservatory and Botanical Gardens?

No. Purchases made on this site can only be picked up at Phipps Garden Center in Mellon Park.

Is parking available at Phipps Garden Center?

Yes. Patrons are welcome to park in the metered lot next to Phipps Garden Center in Mellon Park, located at 1059 Shady Avenue.

When is the last chance to order items on this website?

We will stop taking orders on Sun., Oct. 13.

Help! I have a question about my order or am having trouble placing an order.

For questions, email edu@phipps.conservatory.org or call 412-441-4442, ext. 3925. Your call or email will be returned during business hours of Monday – Friday from 8:30 a.m. – 5 p.m.