Frequently Asked Questions

How does pre-ordering for the Gifts and Greens Sale work?
Browse a selection of wreaths, garlands, loose greens and decorative accents on this website and pre-order the items that you would like to take home. Then, come to the Gifts and Greens Sale on Dec. 2 4 at Phipps Garden Center in Mellon Park to pick up your pre-ordered items and shop the market.

When can I pick up the items I pre-ordered on this site?
Pickup takes place only during the Gifts and Greens Sale at the following dates and times:
Thurs., Dec. 2: 10 a.m. – 6 p.m.
Fri., Dec. 3: 10 a.m. – 6 p.m.
Sat., Dec. 4: 10 a.m. – 3:30 p.m.

Can I continue shopping at the market after I pick up my pre-ordered items?
Yes! In fact, there will be additional items for sale at the market that are not available for pre-sale, including additional loose green varieties, wreaths custom designed for you by our Master Gardeners and exciting varieties of poinsettias seen in Holiday Magic! Winter Flower Show and Light Garden.

What should I bring with me when I arrive to pick up my pre-ordered items?
Please bring your order confirmation email when you arrive to pick up your pre-ordered items.

Can I have items on this website shipped to me?
No. The items for sale on this website are only available for pickup during Phipps' Gifts and Greens Sale at Phipps Garden Center in Mellon Park.

Can I pick up my pre-ordered items from Phipps Conservatory and Botanical Gardens?
No. Purchases made on this site can only be picked up during the Gifts and Greens Sale at Phipps Garden Center in Mellon Park.

Is parking available at the Gifts and Greens Sale?
Yes. Patrons to the Gifts and Greens Sale are welcome to park in the metered lot next to Phipps Garden Center in Mellon Park, located at 1059 Shady Ave.

When is the last chance to pre-order items on this website?
We will stop taking pre-orders for the Gifts and Greens Sale on Mon., Nov. 15. If you were unable to place your order by then, feel free to review the selection on this website and purchase the items in person during the sale on Dec. 2 – 4 at Phipps Garden Center in Mellon Park.

I'm a Phipps member. Can I use my member discount on this site?
Yes. Phipps members will receive a discount code via email to use on this site.

Help! I have a question about my order or am having trouble placing an order.
For questions regarding the Gifts and Greens Sale, email edu@phipps.conservatory.org or call 412-441-4442, ext. 3925. Your call or email will be returned during business hours of Monday – Friday from 8:30 a.m. – 5 p.m.